Contract length: 6 months, with possibility of extension
Location: Home-based (ideally in one of the three target countries of operation, but not mandatory)
Reporting to: Program Coordinator
Deadline for applications: 7 December 2020*
*Due to the urgency of this vacancy, screening and interviews will commence immediately and the candidate can be selected at any stage before the closing date.
The Community Engagement Coordinator (CEC) will be responsible for ensuring relevant and appropriate TWB community engagement services in the target countries (currently Peru, Ecuador, and Mexico), facilitating innovative, creative, and effective two-way communication with migrant and refugee communities through ‘chatbots’ (conversational AI messengers that connect TWB to people via their mobile phones) aiming to increase access to information, as a partnership between IOM and TWB.
The CEC is responsible for co-leading the development, implementation, and monitoring of the chatbot from the user perspective, providing the key link between IOM’s content provision and TWB’s technical product team.
- Develop and maintain an understanding of the communication challenges affecting migrants and refugees in the target countries, through direct engagement with the target communities where possible, to ensure relevance and responsiveness of content; developing approaches that allow communities to participate in content production
- Work with IOM (content leads) and the TWB product team to customize content on FAQ topics relevant to migrants and refugees of Venezuelan (and, in Mexico, other Central American nationalities) into a conversation model for the chatbot for each of the 3 selected countries
- Co-lead regular editorial meetings between TWB and IOM for the development, consolidation and localization of messaging, ensuring responsiveness to user/potential user concerns
- Ensure the chatbot content is frequently updated, and complete, providing fresh information and responding to users’ questions and concerns
- Support the logging, use, and analysis of questions from users, including those unanswerable by the bot, and feed this into new content development and visualizations (dashboard)
- Ensure content is adapted to the conversational model for each country in a standard accessible structure and format. Plain language principles will be used in the development of chatbot responses.
- Develop mutually beneficial partnerships with humanitarian agencies to pilot and implement the chatbot
- Lead field testing of the chatbot by volunteers, community ambassadors etc; collate feedback and ensure regular integration of the feedback into the chatbot editorial process
- Maintain open and professional relationships with the IOM team and other agencies working to serve the target user community
- Actively participate in relevant sector meetings and initiatives, advocating for the uptake of the chatbot for two-way communications with affected communities
- Participate in global TWB meetings relating to the project and wider chatbot programme for cross-learning
- Report issues and communicate identified gaps, trends and opportunities to the global TWB team, participate in MEL activities to measure content relevance and usefulness and overall project progress
- Take an active role in the development and rollout of new community engagement and technological tools and provide suggestions on how to further develop existing tools
- Contribute to regular reporting as required
- Identify funding opportunities and network with partners and donors with a view to submit funding proposals for the sustainability of the initiative. Contribute to funding proposals.
- Collaborate with the Program Coordinator on administrative and logistical tasks related to program activities
- Produce high quality and timely translations, as well as transcriptions and audio recordings in Spanish as needed in relation to the program
- Contribute to the collaborative development of glossaries in local language(s), including harvesting, defining, translating and field testing key terms, and co-delivering workshops for partner organizations.
- Proactively contribute to advocacy and communication efforts as needed, in close collaboration with the TWB team.
- Contribute to a positive and innovative work environment, making recommendations and contributing to working culture as necessary
- Any other duties relevant to the job description as needed
The role will evolve along with the overall program as projects and activities develop to reflect the changing language needs of the affected population and implementing agencies in South/Central America.
The Community Engagement Coordinator should be a creative self-starter with a strong sense of initiative, experienced in managing programs working with migrants and refugees in the South/Central America context, communication with communities and enthusiastic about the importance of increasing access to knowledge through language and technology. The right candidate is an energetic team player comfortable in working virtually with global teams.
- Higher education degree in social sciences or relevant international development field
- Four years’ experience in project management, implementation and design
- Community Engagement experience, including developing tools and strategies for listening to and communicating with crisis-affected communities
- Knowledge and understanding of issues faced by migrants and refugees, ideally in the context of the Venezuelan population
- Knowledge and understanding of the role of language in humanitarian response
- Ability to work independently, flexibly and with remote teams
- Excellent communication, interpersonal and representational skills
- Spanish fluency and excellent English oral and written communication skills
- Ability to coordinate people and processes
- Detail-oriented, thorough, flexible, accurate, able to meet deadlines, and able to work quickly and steadily in a focused manner
- Professional translation or interpreting qualifications
- Experience of Computer Assisted Translation tools
About Translators without Borders
Translators without Borders (TWB) envisions a world where knowledge knows no language barriers. The US-based non-profit provides people access to vital knowledge in their language by connecting non-profit organizations with a community of language professionals, building local language translation capacity, and raising awareness of language barriers. Originally founded in 1993 in France (as Traducteurs sans Frontières), TWB translates millions of words of life-saving and life-changing information every year.
Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Borders’ mission and organizational spirit embody the core values established in its strategic framework:
Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.
Integrity: Translators without Borders believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.
Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.
Translators without Borders is an equal-opportunity employer, committed to diversity and inclusion, and encourages qualified candidates of all genders and from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.