The Mission of Translators without Borders is to create a world where knowledge knows no language barriers. To achieve that mission, TWB works with partners globally to respond to challenges related to communication and language. This video shows the crises that Translators without Borders has responded to in an effort to improve communications between humanitarians and affected communities. Communication in the right language is effective humanitarian response. Achieving the TWB mission is therefore dependent on our dedicated volunteer translators.
joining the Rapid response team
Do you want to join the TWB Rapid Response Team? Sign up at the TWB website.
The Uber driver told me his 80-year-old grandmother would only accept M-Pesa as payment. She sells bananas up-country. The Uber guy and I are sitting in the infamous Nairobi traffic, chatting about business, robbery and technology. It’s safer for her, he explains, she tells all that she only accepts M-Pesa payments because it means she’s less likely to get robbed. I think his grandmother must be a strong character. M-Pesa is a mobile phone-based money transfer, financing and microfinancing service. It was started in Kenya, and the idea quickly spread across borders – and now M-Pesa is used in Tanzania, South Africa, India, Albania and Romania. Funds are transferred between accounts via mobile phone – any cell phone. The system is intuitive and in Swahili, so even basically literate people can use it. You can pay for your vegetables from the street vendor with M-Pesa (she prefers it); you can pay for your Uber driver via M-Pesa. EVERYONE in Kenya pays or gets paid with M-Pesa. The language of technology speaks for itself.
The tech side of Kenya
I was in Nairobi to support the filming of a Translators without Borders (TWB) video and to meet the TWB team there; TWB’s only physical office is in Nairobi; we train translators in east Africa and beyond. I’ve been to Kenya dozens of times – mostly on holiday, but also for work – so I wasn’t expecting to learn much about Kenya itself. I knew that Kenya has a cool tech side, but didn’t think much about it.
I was blown away
The woman we hired for the video, Jane, lives in a slum; she has M-Pesa. She also is confident and comfortable around smart phones, iPads, etc. Jane is functionally illiterate; she can’t sign her name, but she was happy to read her lines from a script on an iPad, sign a receipt with a thumb print and accept money into her M-Pesa account. She is thinking about getting M-Kopa to affordably provide solar electricity to her home in the slum for her phone, lights and radio.
Jane knows how to use her phone. She can easily get information from it. Literacy is not a barrier. Basic menus in Swahili work for Jane.
Which brought me, later that day, to iHub (I missed Mark Zuckerberg’s visit by about an hour). I was there to meet Ushahidi and to discuss our growing partnership; but I also wanted to meet the mobile systems providers’ association to discuss developing mobile courses to train translators in very local languages outside of Kenya (TWB already has translators in 11 Kenyan languages). If TWB can develop a larger cadre of local language translators, then more information can be translated into languages that people actually speak and can understand. And, combined with some other projects, including Facebook’s Free Basics, more information can get to more people in a way that they can access themselves.
That’s the crux. Can Jane get the information she wants and needs in her own language? Or can she only get what information “aid agencies” and governments give her – what “we” decide is important to translate? The answer, sadly, is that vital information is mostly in English and what is translated may not be what Jane wants or needs. For TWB, our challenge is to turn that system on its head so that Jane can get whatever information she wants in her language, when she wants it.
The future of information exchange
After a week in Kenya – seeing it not just as a country with a huge refugee population, beautiful beaches and wonderful game parks – I am convinced. Nairobi is a vibrant regional hub where non-traditional business practices are developing rapidly to suit a population of 46 million people, 75% of whom live in rural areas, with 12 main languages and dozens of smaller languages. Kenya really can be the future of information exchange.
As I’m writing this in Istanbul airport, the electricity goes out. I can feel the tension rise. The electricity doesn’t go out in airports. And the last time it went out in Istanbul there was a bomb. The security presence around me is palpable. It reminds me that there is also a lot of tension in Kenya because of recent attacks; there are security checks everywhere. You go through security to get into shopping centers and sometimes within them; security forces are on the streets; you walk through metal detectors to go into hotels and cars are searched for bombs before going into parking lots. The country borders on two unstable and insecure countries; bombings and other acts of violence are, sadly, not uncommon and make people nervous. Graft and corruption are ubiquitous. Kenya and Kenyans have a lot to overcome; but, if any country can do it, Kenya can.
The language of technology
Mobile savvy Kenyans aren’t nervous about technology; new technologies pop-up every day and Kenyans (mostly) accept them – from Uber to M-Kopa to Ushahidi. Ordinary Kenyans, even low income Kenyans, have a sense of what the world outside of Kenya can offer; they know that information is there and that it can help pull the country out of some of difficulties people are mired in now.
I think Kenyans can lead the way in making the world available to Kenyans and, hopefully, the rest of East Africa – and they can make Kenyan ideas and thoughts accessible to the millions of others who can benefit from some of the models that they are developing. It’s super-inspiring; I am excited about working with Kenyan language professors, NGOs, and tech companies to help transform how development happens – so that people themselves have the information they want and can make informed decisions about their futures.
By Aimee Ansari, Translators without Borders Executive Director
“I think the world has a lot more to offer to refugees than it is currently giving them”
With a deep personal interest in human rights, politics and foreign languages, Selima ben Chagra is a freelance translator and interpreter (French-English and Arabic-English) focused on translating and transcreating advertisements and commercials.
When she heard about TWB’s European Refugee Crisis RESPONSE project…
… Selina signed up straight away. “I didn’t really think it through,” she confesses. “I just wanted to help.”“Being a refugee is disorienting enough, but when you add in the feeling of helplessness that comes from an inability to communicate, facilitating understanding becomes even more important,” she told us.
Selina earned an MA in Translation and Interpreting from the University of Wisconsin-Milwaukee in 2015. Her experience as a translator and interpreter with the United Nations Development Program’s Regional Bureau for Arab States inspired Selima to work in the humanitarian field. Since then her career has reflected her strong interest in international development and cooperation, and a passion for communication. Selina has spent the past fourteen years studying and working in the corporate, non-profit and inter-governmental sectors, including as a teacher of English, French and Arabic.
“Language offers both the charm of communication and the curse of ambiguity”
On an almost-daily basis, from her home in Giza in Egypt, Rawan translates media coverage of the European refugee crisis and its consequences into her native Arabic. She also provides people affected by the crisis with information on issues of more immediate relevance. In addition to things like weather forecasts, she translates information sheets that aim to clearly distinguish between truth and hearsay, and helps raise awareness of the risks of abuse by people smugglers, detention, or forced repatriation.
Rawan Gharib is a freelance translator and a creative writer, with a self-described “obsessive” hobby of music archiving. In addition to TWB, she also volunteers with Global Voices’ Lingua Project. While studying Hispanic Language and Literature at Cairo University, Rawan developed a passion for translation, and literature analysis and criticism. Her decision to get involved with TWB was intuitive, and her rationale is simple. “I’m a native Arabic speaker, a translator and a human; I felt it was my role to play.”
Rawan notes, “Language tends to be even more tricky and confusing in situations of fear or pressure. …Successful communication in such situations provides additional security, understanding and acceptance; which any refugee or immigrant needs.”
Selima and Rawan have dedicated over 50 hours each of volunteering time to Translators without Borders. If you would like to apply to become a Rapid Response translator, click here.
“The sense that people are genuinely helped by my translation makes me happy”
For more than 11 years, Bashir Baqi has translated a wide variety of texts between English and his native Farsi — from home appliance operating manuals, technical texts on philosophy, architecture, and psychology, to user interfaces, games, and Wikipedia pages. Bashir is also a freelance proof-reader and loves walking – whether by the ocean or through remote jungles.
A desire to help others
For the last few months, Bashir has donated up to twenty hours each week to the TWB European Refugee Crisis response project. He is driven by a desire to help other humans in the best way he can: giving them information in a language they understand. “The sense that people are genuinely helped by my translations makes me happy, and I wish I could do more,” he said. “Being able to do it as a volunteer, without egotism or obligation, gives me a positive feeling, and I would surely encourage other translators to try it too.”
Bashir holds a Masters of Arts in Translation Studies from Iran’s Birjand University and a diploma in English from the Iran Language Institute. His clients have included the Iranian Ministry of Science, the Iranian police department, and various publishing companies.
“I could see the pain of those who couldn’t communicate”
Omid Xadem, a Farsi-Dari-Tajik Persian linguist and researcher, is a member of the TWB Rapid Response Team in Europe. The current refugee situation is particularly personal for him. Omid traveled across Turkey for two months and kept seeing the same picture: refugee children working in shops, but unable to communicate. “In Konya, a city that is hosting a great number of Syrian refugees, I saw a little girl selling some handkerchiefs and other trinkets. She had nowhere to go, she didn’t seem to belong to anyone and she only spoke Arabic. I could see that she wanted help and to keep her dignity by working. And it really moved me,” relates Omid.
Omid joined TWB when the organization started looking for Farsi speakers for its Words of Relief program. With rich experience in translating and interpreting, Omid is working with the team on voice-over recordings, radio messages, written texts, reviews, and quality assurance. Materials that the team produces have very practical uses: updating refugees on the situation at the borders or about any impending complications, such as ferry strikes, informing them how to register and directing them to the right people – if they need a doctor or have lost their luggage, for example. Omid explains his work very simply: “lots of people on the ground are also volunteers. We are trying to make it easier for them to communicate with the refugees.”
INTERESTED IN VolunteerING
Bashir and Omid have dedicated over 50 hours each of volunteering time to Translators without Borders. If you would like to apply to become a Rapid Response translator, click here.
For Hillary Clinton’s latest trip to Africa, she probably didn’t need to take along many translators or interpreters. Maybe just a French speaker. Of the nine countries on her itinerary, seven are considered Anglophone and two Francophone.
That, of course, does not tell the whole story—far from it. In one of those Anglophone countries, Nigeria, more than 500 languages are spoken.
It’s mainly the elite who speak these colonial languages. In Uganda, it’s English, in Senegal, French, in Mozambique, Portuguese. But most people—especially outside the big cities—don’t understand those languages.
That’s a huge problem for aid agencies trying to get the word out about disease prevention. The brochures, leaflets and posters they distribute tend to be written in those colonial languages.
Lori Thicke, who runs Translators without Borders, told me that she’s visited villages in Africa where you can find a plentiful supply of brochures about AIDS prevention. Many contain technical and sensitive information: how to practise safe sex, how to use a condom. But because the brochures are in written in European languages, it’s often the case that that the not a single villager understands them.
I also talked with Nataly Kelly of translation industry research group Common Sense Advisory. She co-authored a report for Translators without Borders on the state of the translation industry in Africa. You can hear our conversation in the podcast. The bottom line is that, aside from South Africa, no sub-Saharan African nation has much of a translation industry.
There are signs of change. Some African nations are starting to promote their indigenous languages. There’s a debate in Ghana about replacing English as the official language, or augmenting it, with one or more of the more prominent local languages.
The problem is, none of those local languages is spoken across Ghana. They’re regional, and so adopting one of those as the official language would give the impression of favoring a single linguistic and ethnic group.
In South Africa, there are eleven official languages That’s helped with the status of some of the less widely spoken ones, like Ndebele and Venda. It means that some official documents must be published in those languages. That raises their status and has spawned a translation industry—something that barely exists around minority languages elsewhere in Africa.
Many Africans speak two or more languages. In Cameroon, it’s not uncommon to find people who speak four or five languages. That’s led some outsiders to assume that Africa doesn’t have a translation deficit. But it does. Speaking a second language doesn’t automatically make you a translator.
You need training to be able to translate. You also need tools: dictionaries and glossaries of technical terms. And you need to be online to access them.
Translators without Borders has started a training program for translators in Kenya’s capital, Nairobi. They’ve begun with Swahili. It’s the closest Africa has to its own link language, spoken now by an estimated 40 million people.
There’s also a Translators without Borders project that connects volunteer translators with Wikipedia and local mobile phone operators. The idea is to translate Wikipedia articles on AIDS, malaria and the like into local languages, and then make them accessible on people’s phones.
But it’s slow-going: Translators without Borders has only a handful of volunteers who know those African languages.