View in a new tab and download our Mozambique Cyclone Gombe crisis language map as a photo here. Cyclone Gombe’s intense winds and heavy rains have been causing death and destruction in Madagascar and Mozambique since March 7, 2022. As of March 12, 2022, an estimated 900 people have been affected across the two countries. […]
Learning review research for TWB trained community-based interpreters in Nigeria
View this research report in a new window here.
TWB glossary for WFP Community Engagement
The TWB glossary for WFP Community Engagement covers subject areas relevant to affected communities in a variety of contexts and includes a total of 216 terms in English, Arabic, Chewa, French, Portuguese, Sinhala, Spanish, Congolese Swahili and Tamil. Sign translations are also available in Malawian Sign Language and Sri Lanka Sign Languages (Sinhala and Tamil […]
Localized communication minimizes the impact of Ebola in DRC
The response to the 11th Ebola outbreak in the Democratic Republic of Congo (DRC) proved the merits of local, multilingual communication with communities. TWB’s research found significant progress compared with the response to the 10th outbreak, and to the many humanitarian emergencies that have affected DRC to date. However, our research also highlighted the need […]
In the loop: developing effective complaints and feedback mechanisms
Complaints and feedback mechanisms are an essential part of the humanitarian community’s ability to be held accountable for the assistance and protection we deliver. You can view our research brief below or here. Also is available an illustrated version created to guide you through.
Ebola: a crisis of language
Getting community engagement right from the start: a reflection on the Cyclone Idai humanitarian response
The Language Factor: Lessons for the 11th Ebola outbreak on adapting to the language needs of communities learned during the 10th Ebola epidemic in the Democratic Republic of Congo
Previous Ebola virus disease (EVD) outbreaks offer lessons for public health experts responding to the 11th outbreak. This review highlights that responders need to build more trust with the communities they serve. It suggests that language is fundamental to that. The ninth, 10th and 11th outbreaks of Ebola virus disease have taken place in very […]
The challenges of translation into Congolese Swahili
In the Democratic Republic of Congo, communicating in the languages of affected people is a priority for the latest Ebola response plan, and beyond
Lessons still to be learned from the recent Ebola outbreaks in DRC
Complaint and feedback mechanisms: Effective communication is essential for true accountability
This report summarizes key findings and recommends actions to improve accountability in Northeast Nigeria through more effective and responsive complaint and feedback mechanisms. TWB found that humanitarian organizations are largely prioritizing verbal communication in a context of low literacy, particularly among women and older people. A reliance on spoken Hausa and written English (including for […]
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