People at risk of contracting Ebola need information to keep themselves and their families safe. Information they don’t understand will not help them. They need clear communication in plain, localized language, in a format they understand, and through channels they trust.
To learn how to better communicate, TWB conducted the rapid language needs assessment in February 2019 in Goma, North Kivu Province. The assessment measured language, format, and communication needs among 216 individuals selected from varied locations in the city. We also discussed communication challenges in the Ebola response with humanitarian actors, government officials, civil society leaders, and academics.
Learn what we found: