The response to the 11th Ebola outbreak in the Democratic Republic of Congo (DRC) proved the merits of local, multilingual communication with communities. TWB’s research found significant progress compared with the response to the 10th outbreak, and to the many humanitarian emergencies that have affected DRC to date. However, our research also highlighted the need […]
The Language Factor: Lessons for the 11th Ebola outbreak on adapting to the language needs of communities learned during the 10th Ebola epidemic in the Democratic Republic of Congo
Previous Ebola virus disease (EVD) outbreaks offer lessons for public health experts responding to the 11th outbreak. This review highlights that responders need to build more trust with the communities they serve. It suggests that language is fundamental to that. The ninth, 10th and 11th outbreaks of Ebola virus disease have taken place in very […]
The challenges of translation into Congolese Swahili
In the Democratic Republic of Congo, communicating in the languages of affected people is a priority for the latest Ebola response plan, and beyond
Lessons still to be learned from the recent Ebola outbreaks in DRC
“How can we contribute if we can’t participate?” The accessibility of humanitarian guidance to local and national organisations
PSEA recommendations: Language issues for safeguarding
TWB’s research shows that a language sensitive response to Ebola outbreaks could improve understanding and trust in key messages. It will enhance the accessibility of RCCE and AAP mechanisms, including the reporting of SEAH and support to survivors. Learning from the outbreak in DRC, TWB would recommend the actions to take as part of protection […]
Assessment: effective Ebola communication requires respect and transparency
In the second year of the current Ebola outbreak response in the Democratic Republic of Congo (DRC), people at risk still don’t have clear answers to their questions about the disease in a language they understand. Many local health communicators are themselves confused about the disease prevention and treatment measures they promote. The language, content, […]
Missing the mark? People in Eastern DRC need information on Ebola in a language they understand
People at risk of contracting Ebola need information to keep themselves and their families safe. Information they don’t understand will not help them. They need clear communication in plain, localized language, in a format they understand, and through channels they trust. To learn how to better communicate, TWB conducted the rapid language needs assessment in […]
Navigating global guidance
Information gaps on COVID-19 in Eastern DRC
Portée et efficacité de la communication sur la Coronavirus (en FR, LN, SW, NNB)
TWB et Mercy Corps ont menée cette étude qui porte sur la COVID-19 / le Coronavirus et sur les informations que le public reçoit sur ce virus. Elle vise à comprendre si les informations sur le Coronavirus sont utiles aux personnes, si elles ont accès à ces informations et si elles manquent d’informations. (Disponible […]
