Complaint and feedback mechanisms: Effective communication is essential for true accountability
This report summarizes key findings and recommends actions to improve accountability in Northeast Nigeria through more effective and responsive complaint and feedback mechanisms. TWB found that humanitarian organizations are largely prioritizing verbal communication in a context of low literacy, particularly among women and older people. A reliance on spoken Hausa and written English (including for […]
Language barriers in the humanitarian response in Northeast Nigeria
The words between us: How well do enumerators understand the terminology used in humanitarian surveys?
Data collection is the foundation of humanitarian programs, informing humanitarian response plans, program design, and safeguarding measures. If the data is inaccurate, humanitarian action may be misconceived, unaccountable, inefficient, and ultimately lacking in impact for those most in need. Language plays a critical but largely overlooked part in data quality. Translators without Borders (TWB) is […]
Language matters: Improving accountability and operational effectiveness in Northeast Nigeria
MSNA language data can help humanitarians communicate better with affected people
Are they listening? The challenges and opportunities of multilingual audio communication in Borno State
People affected by the conflict in linguistically diverse Northeast Nigeria need to give and receive critical information in multiple languages. Options for doing so are currently limited, but rethinking how humanitarians use audio messaging to reach their intended audiences could change that. Research shows that audio is the most widely understood communication format among internally […]
The 2021 multi-sector needs assessments (MSNAs) should collect data on the languages of affected people
The 2021 multi-sector needs assessments (MSNAs) are a critical opportunity to strengthen the evidence base for effective and accountable humanitarian response plans. Humanitarian donors and responders need data on the languages and communication preferences of affected people as a basis for funding and programming decisions. At a minimum, asking one simple question on language can […]
The global response to displacement and language barriers – three reasons for hope
Language: Our collective blind spot in the Participation Revolution
Marginalized mother languages – two ways to improve the lives of the people who speak them
20+ language tips for effective humanitarian data collection
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