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TWB’s Global Response to COVID-19

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The world is facing an unprecedented crisis of information.

COVID-19 has triggered a global response by governments, aid agencies, and health workers. The pandemic is fueled by what the WHO calls an "infodemic." People aren’t getting enough reliable, accurate and timely information that they can understand and use to best protect themselves.

Everyone needs reliable COVID-19 information in a language and a format that they understand. Responders need to be able to listen to people to understand their needs—no matter what languages they speak.

We’re using our expertise in multilingual communication to address these urgent challenges through:

Translations
We’re working with partners to translate critical public-facing content into languages and formats that more people can understand. For live data on the scale of our translation work and the number of languages supported, visit our COVID-19 translations page.

Language data and mapping
Aid groups need to know which languages are spoken in any given region. We’re developing maps that visualize languages and literacy levels globally, to help guide COVID-19 communications. See our interactive language map here.

Social media monitoring
To help public health experts stop the spread of rumors and inaccurate information, we’re monitoring COVID-19-related social media conversations in multiple languages. Learn more at our blog. 

Multilingual glossary for COVID-19
We’re developing a multilingual, plain-language glossary of key COVID-19 terminology to support clear, consistent public information. Visit our growing COVID-19 multilingual glossary here.

National and International NGOs

To request language services, please email Manmeet Kaur, TWB’s COVID-19 Response Lead.

Community Aid Groups

Need help translating COVID-19 information? Apply for our free COVID-19 Community Translation Program now.

Donate Today

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Translate for TWB

We currently need COVID-19 translation support in many global languages.

Please apply to become a volunteer translator here.

The project is funded by the H2H Fund, a funding mechanism for H2H Network members. The fund is a rapid funding vehicle for network members responding to humanitarian crises.

Our sponsors and supporters:

To add your support, email Sharda Sekaran now.

 

Project updates and resources:


Brief: Chatbots against COVID-19

Uji is a multilingual chatbot that answers people’s questions about COVID-19 by engaging them in real conversations in their own language. It's a key part of making sure everyone has COVID-19 information, in their own language.

Read more in English, Bangla, and French.


TWB glossary for COVID-19

We are identifying key terminology that people use to talk about COVID-19 as well as commonly-used technical terms. We are using this to develop a multilingual, plain-language glossary that can support public information efforts. Learn more.

Language diversity in the COVID-19 pandemic

COVID-19 is rapidly expanding in linguistically diverse countries. Organizations supporting the response need to develop communication strategies that cater to the needs of marginalized language speakers in these locations. The data shown here can help organizations prioritize their use of limited resources and better prepare for multilingual communication. Learn more.

Brief: COVID-19 language needs for humanitarian staff

Translators without Borders’ partner organizations around the world are supporting efforts to control COVID-19. Do their teams have the information and communication materials to do that effectively? We conducted a survey to find out. Learn more.

Policy brief: The importance of language for effective communication across the response

Global response plans for COVID-19 identify risk communication and community engagement as a priority. That requires all responders to communicate effectively with communities, counter misinformation, and make sure people can hold them accountable. This brief outlines findings and recommendations on four key aspects to achieve these aims: language, format, relevant content, and channel. Read this brief: English, Spanish, French

COVID-19 community translation

Release: TWB tackles COVID-19 “infodemic”

TWB is giving community organizations open access to its translation resources. TWB is launching the COVID-19 Community Translation Program to provide community organizations responding to COVID-19 with open access to its translation platform and community of translators. Read more.

Blog: COVID-19 rumors highlight the need for facts

Disseminating clear, accurate and accessible information in a language that people understand is critical to tackling misinformation and slowing the spread of COVID-19. Read more.

Blog: Clarity is the overlooked opportunity in the rush to produce COVID-19 information

Clarity is an important but often overlooked factor in COVID-19 communication. The World Health Organization, UNHCR, and the Centers for Disease Control emphasize the importance of clarity in health communications. These and other agencies urge us to use established plain-language principles to achieve that required clarity. Read more.

Blog: Countries with lower literacy levels need different COVID-19 communication strategies

People have a right to access the information they need during the COVID-19 pandemic. But the format and language of that information need to evolve as COVID-19 spreads to nations with lower literacy rates and more vulnerable groups of people. Read more.

Connect:COVID-19 Weekly Digest

Connect:COVID-19 is a weekly digest produced by Internews, Translators without Borders, BBC Media Action, and Evidence Aid. It is funded by the H2H Network, and is designed to connect humanitarians with quality resources and fact-checked information to combat misinformation in the COVID-19 crisis. Read the issues here.

News: H2H Network funding to fight the COVID-19 info-demic with facts

The H2H Network has funded four independent international organizations focused on communication and information to assist the global response to the COVID-19 (coronavirus) epidemic. Read more.

News

TWB welcomes the RWS Foundation as Sapphire sponsor for 2023

February 28, 2023

Celebrating 100,000 TWB community members

August 8, 2022

TWB welcomes Semantix and TransPerfect in joint Sapphire sponsorship

April 5, 2022

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DISCLAIMER : Translators Without Borders is not in any way affiliated with Doctors Without Borders, which is a registered trademark of Bureau International de Médecins Sans Frontières

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  • About us
    • Careers
    • Testimonials
  • Our work
    • Crisis Response
      • European refugee response
      • Global COVID-19 response
      • Mozambique
      • Northeast Nigeria
      • Rohingya response
      • The Democratic Republic of Congo
    • Gamayun Language Initiative
    • Language Data Initiative
    • TWB Platform
    • TWB Chatbots
    • TWB Glossaries
    • Resources
  • Support us
    • Donate to Translators without Borders
    • Become a Fundraiser
    • Corporate Sponsorships
      • Give financial support
      • Give pro bono support
      • Our sponsors
  • Volunteer
    • Meet the TWB Community
    • Join the TWB Community
    • TWB language volunteer role
    • Community Recognition Program
  • Partner with us
    • TWB Partner Program
    • Apply to be a Partner
  • News & Blog
    • Blog
    • Press
  • Donate Now
  • About us
    • Careers
    • Testimonials
  • Our work
    • Crisis Response
      • European refugee response
      • Global COVID-19 response
      • Mozambique
      • Northeast Nigeria
      • Rohingya response
      • The Democratic Republic of Congo
    • Gamayun Language Initiative
    • Language Data Initiative
    • TWB Platform
    • TWB Chatbots
    • TWB Glossaries
    • Resources
  • Support us
    • Donate to Translators without Borders
    • Become a Fundraiser
    • Corporate Sponsorships
      • Give financial support
      • Give pro bono support
      • Our sponsors
  • Volunteer
    • Meet the TWB Community
    • Join the TWB Community
    • TWB language volunteer role
    • Community Recognition Program
  • Partner with us
    • TWB Partner Program
    • Apply to be a Partner
  • News & Blog
    • Blog
    • Press
  • Donate Now